Firstly, you need to check if, after the checkout process, you landed on the thank you page. If you didn't see this page or you didn't receive the order confirmation email, it’s most likely your payment failed.

Then you need to check if you see any debit charge in your bank account.

Please note that on some occasions, you may see the order in your Selle Royal account order history even if your payment failed. You don't need to worry about it. It's an order that’s not actually processed.

How can I check if I received any debit charge?

You need to refer to your bank. If the payment has gone through, you will find our debit charge; otherwise, your order was not received by us.

Why can't I place my order with my credit card or Paypal? 

We accept most common credit and debit card providers. To learn which payment methods we accept, please click here.

What can I do?

If you’ve checked the different steps linked above and you haven't been directed to the “thank you” page, you need to contact our customer service. We will help resolve any issue quickly.