If you wish to exchange your saddle or accessory, you must initiate a return.

Below, you can find the right procedure:

1. First, you must fill out the return form.
2. Then, we’ll refund your purchase price in full within 10 working days of when we receive your package.
3. After that, you can place a new order for the desired product.

Please keep in mind that during the necessary time it takes to issue a refund, your desired product may go out of stock. In this case, you will have to wait for a restock. To know when a specific product will be available again, you can contact our customer service using the following form.